Archive for December, 2013

Signals that Customer is liking your Sales Pitch

Signals that Customer is liking your Sales Pitch

The meeting set up between INV’s Sales Head Vikram and one of the better salesmen of ShoeShine, Ravi, was an unplanned one. Ravi was trying to strike a tie-up deal with INV , so that ShoeShine could get better recognition in the market. Vikram was maintaining a good level of eye contact with Ravi and […]

By December 4, 2013 0 Comments Read More →
Detecting Customer’s Fading Interest in Sales Pitch

Detecting Customer’s Fading Interest in Sales Pitch

Until the entire sales meeting or process is not entirely complete, you might catch the customer shifting into the negative zone at some point in time.  If you definitely observe the customer displaying congruent signals indicating the same, it is good to be able to spot these. You can then help the customer transform from […]

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How to Impress a Customer with your Enthusiasm

How to Impress a Customer with your Enthusiasm

The meeting to discuss ShoeGel and its cross selling with office shoes of INV seemed to be proceeding on a positive note. Ravi, the promising salesman from ShoeShine, was impressing Vikram with his homework on the product. INV had never before dealt with ShoeShine so Vikram was not aware of the company or its products. […]

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Warming up the Customer with the Correct Greeting

Warming up the Customer with the Correct Greeting

 The first challenge for Ravi was going to be to get to meet the Sales Head. The receptionist, who is normally the “gatekeeper”, might make it difficult to meet the boss. So you need to pay attention to showing your seriousness and confidence. Ravi managed to give a genuine smile to the receptionist, greet her […]

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