- Floor staff managers and high performing floor staff
- Ideal after Level 1&2 is completed
ENHANCING CUSTOMER EXPERIENCE
To build brand loyalty in the customer through positive and engaging customer experience with the ground staff
WHY THIS WORKSHOP
Seasoned negotiators often use elaborate negotiation and power play techniques in order to not reveal their true intentions. But paying close attention to their nonverbal behaviour can go a long way in understanding what they are thinking about, the power dynamics in the room, what could be an item of interest and so on. And a sharp observer can use his understanding of these cues to put the best deal on the table or connect really well with his fellow negotiators.
So it’s time to add nonverbal tools to your kitty and negotiate the best deal for yourself or your organization!
difficulty level
Three
DURATION
Eight hours
FORMAT
In Person
WHO THIS IS FOR
content covered
Putting the customer’s needs and preferences first in all interactions
Anticipating customer needs and proactively offering solutions
Being responsive to changing customer preferences and needs
Adapting style and approach based on individual customer preferences
Handling unexpected situations and last-minute requests with ease
Showing patience during busy periods
Stress management techniques for handling pressure situations
Respecting and valuing cultural differences among customers
Creating a welcoming environment for customers from diverse backgrounds
METHOD
- Highly engaging in nature, encouraging every attendee to participate
- As always, we will use relevant video clips for discussion of the subject.
- Tips shared are universal; gender and culture agnostic
- We will be using elaborate role plays during the day to see how nonverbal communication plays out in actual scenarios.
- Each participant will be given a chance to participate during the activities and role plays. Feedback will be sent to them post the workshop
workshop giveaways
Certificate of participation will be given to all attendees
Feedback will be provided during role plays on individual's body language
We will be giving a kit for continuous learning to all participants
Jitender Yadav
General Manager Sales,
Lodha Group
The workshop has helped me in better understanding the client’s behaviour during the times of negotiation. By understanding the body language, one can get hints of how to gauge the influencer and decision-maker during negotiations, and how to take the meeting ahead in order to increase likelihood of closing deal
Prabhat Ranjan
Vice President
NSEIT
It’s my pleasure to share that I attended the workshop on Sharpening Negotiation Skills. I thoroughly enjoyed the session conducted by Khyati & team. The workshop was well structured with touching on the nuances of Body language and interspersed with activities and role plays on Negotiation. Khyati did an excellent job of condensing so much content in a half day workshop.
Nikhil Sreekumar
Senior Manager – Marketing,
Godrej Appliances
I found the session Sharpening Negotiation Skills very interesting and engaging (esp the role plays) . I would have liked to have attended a longer session on the subject, but considering the limited time, I felt the organization of how the various elements were covered was very effective. The examples shown through video clips were also very effective to help me understand the subject.
Sunil Jain
Managing Partner
Sprout Capital Advisors LLP
The nature of our business requires the team to work with CXO level people. We got Simply Body Talk to armour our team with basics of non-verbal behaviours. Khyati did an excellent session with investment banking tailored content, interactive games, contextual negotiation videos and role play activities. We would recommend Simply Body Talk because the insights provided will definitely help one’s team in their business interactions with clients.
Let's start the conversation!!
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