Catch The Influence In The Crowd If a group of people are making a purchase, one would generally be the influencer. In a meeting room, the influencer would generally, but not always, be the boss. On the retail floor, the group will all be showing their products of interest to the influencer and asking…
Signals That Customer Is Liking Your Sales Pitch The meeting set up between INV’s Sales head Vikram and one of the better salesman of ShoeShine, Ravi was unplanned one. Ravi was trying to strike a tie-up deal with INV, so that ShoeShine could get better recognition in the market. Vikram was maintaining a good…
Detecting Customer’s Fading Interest In Sales Pitch Sales Pitch – Until the entire sales meeting or process is not entirely complete, you might catch the customer shifting into the negative zone at some point in time. If you definitely observe the customer displaying congruent signals indicating the same, it is good to be able to…
How To Impress A Customer With Your Enthusiasm The meeting to discuss ShoeGel and its cross selling with office shoes of INV seemed to be proceeding on a positive note. Ravi, the promising salesman from ShoeShine, was impressing Vikram with his homework on the product. INV had never before dealt with ShoeShine so Vikram…
Warming Up The Customer With The Correct Greeting The first challenge for Ravi was going to be to get to meet the Sales Head. The receptionist, who is normally the “gatekeeper”, might make it difficult to meet the boss. So you need to pay attention to showing your seriousness and confidence. Ravi managed to…
Stay Tuned With Work Colleagues It was Tejashree’s first day at work. She really liked the culture in this new company and was eager to gel in. She knew her work would speak of her dedication and proficiency but her colleagues would be forming an impression of her long before she got substantial work to…
Send A Correct Message Through Advertisement Photos As featured in the magazine Digital Photographer, UK: in July 2014, written by Khyati Bhatt. We come across so many advertisements in our daily walk of life. Whether we want to or not, we keep glancing at ads in between TV programs, on bus hoardings, while passing…
Cracking That Interview With Correct Body Postures Arti is an ENT surgeon who loves her field of work dearly. When she reached home one day, she was surprised to find, in her mailbox, an interview call from a private hospital. Now when she had applied to this hospital, she was not actually expecting a positive…
As humans, we learnt to communicate much earlier than we learnt to speak formal languages. That is why most of us have the ground level skills required in deciphering what other people are saying through their signs and gestures. There are some who have become masters of reading other people’s body language and have written…
Power Plays During Handshakes You would often see politicians pose in front of cameras while greeting each other with a handshake. You can observe all sorts of power struggles if you watch these few seconds of cameras clicking closely. Right from who stands on the left side of the picture frame to offering the double…
