Body Language during Feedbacks: A Guide for Managers
1. THE SANDWICH TECHNIQUE AND BODY LANGUAGE
What to Do Instead:
Prepare Yourself:
Take a moment before the conversation to calm your mind. Remind yourself to approach the feedback with patience and composure.
Adapt in Real-Time:
If you notice the receiver becoming uncomfortable, adjust your approach. Keep the positive introduction brief to avoid heightening their anticipation of the negative feedback.
2. SPOTTING HIDDEN FEEDBACK RESISTANCE
Feedback conversations are two-way interactions, and your team’s body language can reveal their emotional state. Subtle signs like fidgeting, avoiding eye contact, or a stiff posture may indicate discomfort, resistance, or disengagement.
Legendary leader Indra Nooyi, former CEO of PepsiCo, often emphasized the importance of reading team members’ nonverbal cues during feedback sessions. Her ability to combine empathetic listening with keen observation helped her build strong relationships with her teams.
What to Do Instead:
Acknowledge the Signs:
If you notice resistance, pause and ask open-ended questions to explore their perspective. Maybe there was a valid reason for how they behaved or delivered that you would want to consider.
Use Empathy:
Show understanding through open gestures, relaxed posture, and a calm tone. This helps create a more supportive environment.
Adapt:
I will keep emphasizing just how important it is that you tweak your style or content and be an adaptive communicator. Do you want to go strong and firm? Do you want to go slow and soft? All this will depend on the personality of the receiver and the visual feedback coming in from the receiver.
3. CREATING PSYCHOLOGICAL SAFETY THROUGH BODY LANGUAGE
When you call in your team member, is your intention to give directional instructions to be given to your team member or do you really want to get to the root cause and address the issue? Everytime you might not be calling in your team to give serious feedback, but when you do, it is important to look as receptive as you expect them to be. After all, feedback should feel collaborative, not confrontational. Your body language can foster a sense of psychological safety, encouraging the receiver to engage openly rather than defensively.
How to Set the Right Tone:
Indicate Openness:
By having your torso oriented towards the team member, maintaining good eye contact, and avoiding rigid facial expressions, you can express your openness. What is more, your team member will somehow reciprocate this as well – mirroring each other is what we naturally do if we are comfortable with each other.
Listen Actively:
If you are in a conversation just to give directions, your involvement might not be as much as you would it to be when you are giving feedback. Incorporating the receiver’s reactions and inputs into your conversation is what will give them the feeling that you genuinely want to help.
4. BODY LANGUAGE MISTAKES TO AVOID
What to keep in check:
Indicating impatience:
If there are unnecessary movements that you make during the conversation like moving back and forth, constantly shifting around in the chair etc. it can make the message loud and clear – that you would rather end the conversation after finishing what you have to say.
Signs of disinterest:
Checking your computer or phone, not responding to a statement made by the receiver, absence of a nod from time to time etc can give an indication that you are not too keen to listen to the receiver’s inputs
Overly Enthusiastic Gestures:
Appearing enthusiastic can feel insincere or patronizing if overdone. This happens if you make enthusiastic gestures that are purposefully added so that you don’t appear too serious or tensed. It is a good idea not to act it out. Instead, aim for natural, steady movements that reflect confidence and attentiveness. Just mentally telling yourself to be patient is enough to keep your body language natural.
7. FEEDBACK FOLLOW-UP TO REINFORCE GROWTH
What to do:
Show encouragement:
Small gestures can signal approval and encouragement. If during the follow up you come across a point of previous resistance that the receiver has been able to overcome, that would be a great point to start at. The simplest and easiest way too show encouragement here is to back-channel by smiling and nodding.
Acknowledge Progress:
During follow-ups, use open gestures and an approachable demeanour to show you value the efforts put in.
HOW WE CAN HELP
FINAL THOUGHTS
Try these techniques in your next feedback session and see the difference for yourself. Let me know how it goes—I’d love to hear your experiences!
