CONFIDENCE FOR FRESHERS

This highly interactive session to build brand loyalty in the customer through positive and engaging customer experience with the ground staff

WHY THIS WORKSHOP

Social scientists studying how teams signal and communicate with one another report that good communication strategies can result in more than 50% improved efficiency in the efficiency of the team as a whole. Since more than fifty per cent of our communication is generally nonverbal in nature, it is imperative that members of any working organisation be taught how to conduct themselves better individually and as a team and improve their efficiency.

difficulty level

One

DURATION

Eight hours

FORMAT

In Person

WHO THIS IS FOR

  • Floor staff managers and high performing floor staff
  • Ideal after Level 1&2 is completed

content covered

  • Foundations of Confidence

  • Overcoming Shyness

  • Striking Conversations

  • Communicating Clearly

  • Indicating Intent with Body Language

  • Being Assertive

  • Building Rapport

  • Being part of Team

  • Stress Management

  • Navigating Difficulties

METHOD

  • Highly engaging in nature, encouraging every attendee to participate
  • As always, we will use relevant video clips for discussion of the subject.
  • Tips shared are universal; gender and culture agnostic
  • We will be using elaborate role plays during the day to see how nonverbal communication plays out in actual interview scenarios.
  • Personalized feedback would be given during the role plays

workshop giveaways

Certificate of participation will be given to all attendees
Feedback will be provided during role plays on individual's body language
We will be giving a kit for continuous learning to all participants

LET's start the conversation!!

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