- Floor staff teams in retail, hospitality, real estate
BODY LANGUAGE FOR FLOOR STAFF
This highly interactive session to build brand loyalty in the customer through positive and engaging customer experience with the ground staff
WHY THIS WORKSHOP
Social scientists studying how teams signal and communicate with one another report that good communication strategies can result in more than 50% improved efficiency in the efficiency of the team as a whole. Since more than fifty per cent of our communication is generally nonverbal in nature, it is imperative that members of any working organisation be taught how to conduct themselves better individually and as a team and improve their efficiency.
difficulty level
One
DURATION
Eight hours
FORMAT
In Person
WHO THIS IS FOR
content covered
Having good presentation skills
Building rapport with customers
Effective skills for engaging with clients
Using positive body language to convey confidence and approachability
Building trust and credibility
Responding appropriately to customers’ emotions and concerns
Establishing rapport with customers
Building long-term relationships with repeat customers
Engaging with customers beyond transactional interactions
Understanding the emotions and needs of customers
Practicing active listening and empathy to build rapport
METHOD
- Highly engaging in nature, encouraging every attendee to participate
- As always, we will use relevant video clips for discussion of the subject.
- Tips shared are universal; gender and culture agnostic
- We will be using elaborate role plays during the day to see how nonverbal communication plays out in actual interview scenarios.
- Personalized feedback would be given during the role plays
workshop giveaways
Certificate of participation will be given to all attendees
Feedback will be provided during role plays on individual's body language
We will be giving a kit for continuous learning to all participants
Deepak Lalchand Gupta
“The workshop of “Getting Interview ready” was very helpful & essential for my preparation of my future interview. I am going to practice and apply all the techniques which were the part of workshop so much so that it becomes a natural part of my daily interactions. The content covered was highly experiential and very easy to understand. All the doubts were cleared in depth.”
Guru Nanak Khalsa College of Arts, Science and Commerce
Guru Nanak Khalsa College of Arts, Science and Commerce
The session assisted us in learning the importance of the first impressions like keep an open body language, how carrying a smile may help in establishing a rapport in working environment and also make you approachable
Ms. Jyoti Sharma
Principal, Podar International school, Surat
“Body Language for teachers was a wonderful and power-packed session. All the teachers loved the insights shared.”
Mrs. Suma Das
Principal, Pawar Public School Bhandup
“We would like to extend our sincere gratitude and heartfelt thanks for your detailed presentation on ‘Positive Body Language’ for our staff members. The workshop was very insightful and informative and was well received by all the staff members. We look forward to many more positive interactions with you in the future.”
Amin J S
HR & OB club of IIM Trichy
The session was quite interesting and insightful. The speaker engaged the audience and kept the session interactive with witty pictures and intriguing videos and activities. It helped us think critically about the message that our gestures and subtle expressions can convey. The session was quite a learning experience and sensitized the audience on nuances of body language at workplace.
Team Persona would like to thank ‘Simple Body Talk’ for conducting this session for IIM T students
Prof. Prathmesh U. Tawde
Plament Coordinator
S K Somaiya College
The workshop conducted by Simply Body Talk in our campus was beneficial for the students. This seminar has touched upon the concept of body language at the time of the interview. This was the niche or you can say USP of the Simply Body Talk workshop. Students have learnt various aspects of body language. We hope to conduct many more training sessions in future in association with Simply Body Talk.
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